Frequently Asked Questions.

1. What types of products does Suny Collective offer?

Suny Collective specializes in fun children's fashion items, including clothes and accessories for your kids and even yourself.

2. What is Suny Collective's unique value proposition?

At Suny Collective, we are committed to providing high-quality products that are both affordable and on-trend. Our unique value proposition lies in offering the latest fashion trends at prices that won't break the bank.

3. What is Suny Collective's return policy?

All enquiries regarding returns or exchanges need to be emailed to hii@sunycollective.com.au . Items sent back to us without first requesting a return will not be accepted.

4. How do I initiate a return?

All enquiries regarding returns or exchanges need to be emailed to hii@sunycollective.com.au. Items sent back to us without first requesting a return will not be accepted.
Please note, refunds will only be given if an item is faulty within 7 days of receiving. All enquiries regarding refunds need to be emailed to hii@sunycollective.com.au

5. How do I initiate an Exchange?

At this point being a small business, we only offer exchanges or refunds if the item is damaged or faulty. All enquiries regarding exchanges need to be emailed to hii@sunycollective.com.au

Please note if you wish to cancel your order after it has been placed you will incur a $10 cancellation fee. Get in touch with us via email at hii@sunycollective.com.au

6. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right. Please note that it is important to reach out to us as soon as possible to ensure a prompt resolution.

7. How can I contact Suny Collective?

You can reach us by email at hii@sunycollective.com.au. If you have any questions, concerns, or inquiries, please don't hesitate to get in touch with us.

8. Is your sizing true to size?

Please refer to size chart.